Refund policy

If something isn’t right with your order, please email lauren@matildastitchco.com with your order number or other proof of purchase and a description of the problem. Photos can help us understand what has happened.

Your consumer rights

Our products come with rights under the Australian Consumer Law that this policy does not limit. For a major fault, you can choose a refund or replacement. For a minor fault, we will provide a free remedy within a reasonable time. Other remedies and compensation may apply under the law.

Returning a faulty item

Contact us for the return address and instructions. You do not need the original packaging to make a claim for a faulty product. If we confirm a fault, we will cover reasonable return postage costs. Please keep your postage receipt. Any refund will go to your original payment method unless we agree otherwise.

Change of mind

We do not offer returns or exchanges for change of mind. This does not affect your rights if an item is faulty, does not match its description or otherwise fails a consumer guarantee, including sale and personalised items.